Privacy Policy

1. Introduction

JsDigital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote or consultation
• Place an order for custom PC builds or services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or updates
• Engage with our website development services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, ABN/ACN)
• Payment information (processed securely through third-party payment processors)
• Technical requirements and project specifications
• Communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Device identifiers and mobile network information

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you purchase our services
• Legitimate Interests: To operate our business, improve our services, and prevent fraud
• Consent: When you provide explicit consent for marketing communications or cookies
• Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Email delivery and marketing automation
• Website hosting and cloud services
• Analytics and performance monitoring

These providers are contractually bound to protect your information and use it only for specified purposes.

5.2 Component Suppliers

For custom PC builds, we may share relevant information (name, contact details, order specifics) with authorized component suppliers to fulfill orders and manage warranties.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to:

• Protect our legal rights and property
• Prevent fraud or security threats
• Comply with law enforcement requests
• Protect the safety of our users or the public

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, tax, and accounting requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain warranty and support records

When your information is no longer needed, we securely delete or anonymize it. You may request earlier deletion subject to our legal obligations.

8. Your Privacy Rights

8.1 Australian Privacy Rights (APPs)

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

8.2 GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights including:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@jsdigital.com.au or info@jsdigital.com.au
• Phone: 0481 088 660

We will respond to your request within 30 days.

9. Marketing Communications

We may send you marketing emails about our products, services, and promotions if you have consented to receive them or if permitted under applicable law.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at info@jsdigital.com.au
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and services.

10. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Analytics (website analytics)
• Social media platforms (Facebook, LinkedIn, Instagram)
• Payment processors (Stripe, PayPal, Square)
• Cloud hosting providers

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

12. International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia, including in countries that may not have equivalent privacy laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Privacy Shield certification (where applicable)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: Equal service and pricing, even if you exercise your privacy rights

To exercise these rights, contact us at info@jsdigital.com.au

15. Complaints and Disputes

If you have a complaint about how we handle your personal information, please contact us first. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

• Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
• European Union: Your local data protection authority

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concern.